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Welcome to Reflox.com! We are committed to providing you with an excellent shopping experience, which includes timely and reliable delivery of your orders. This Shipping Policy outlines the shipping methods available, processing times, shipping costs, and other important details to ensure you have all the information you need to make your shopping experience as smooth as possible.

1. Order Processing

Once you place an order on Reflox.com, we strive to process and ship it as quickly as possible. The general process is as follows:

• Order Confirmation: You will receive an order confirmation email once your order is successfully placed.

• Order Processing: All orders are processed within 1-2 business days, excluding weekends and public holidays.

• Order Shipping: After your order is processed, you will receive a shipping confirmation email that includes a tracking number. This will allow you to track your order every step of the way.

Please note that orders placed on weekends or holidays will be processed the next business day.

2. Shipping Timeframes

We offer a variety of shipping methods depending on your location and the urgency of your order. The estimated delivery timeframes are as follows:

• Standard Shipping: 7–10 business days (within the United States)

• Expedited Shipping: 4–7 business days (within the United States)

• Express Shipping: 1–3 business days (for fast delivery within the United States)

• International Shipping: 10–20 business days (depending on the destination country and customs procedures)

Please note that business days are Monday to Friday, excluding weekends and public holidays. During peak seasons or due to unforeseen circumstances, delivery times may be slightly delayed.

3. Shipping Costs

Shipping costs depend on the size, weight, and destination of your order. These costs will be calculated at checkout before you confirm your order. Here’s an overview of our shipping cost structure:

• Free Standard Shipping: For orders over $100, we offer free standard shipping within the United States.

• Flat Rate Shipping: For orders under $100, we offer flat-rate shipping based on your location. The rate will be calculated during checkout.

International Shipping will be calculated at checkout based on the delivery address, weight, and dimensions of the order.

4. International Shipping

Reflox.com offers international shipping to many countries around the world. Shipping costs for international orders are based on the destination and size/weight of the order.

• Customs and Import Duties: For international shipments, please be aware that your order may be subject to customs duties, taxes, or fees depending on your country’s regulations. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information.

• Customs Delays: Occasionally, packages may be delayed in customs, which is beyond our control. We encourage you to monitor your tracking information and contact your local customs office for further assistance if needed.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your order. To check the status of your shipment, simply visit the carrier’s website:

• UPS: Track with UPS

• FedEx: Track with FedEx

• DHL: Track with DHL

• USPS: Track with USPS

Please allow 24–48 hours for the tracking information to be updated after your order has shipped.

6. Lost or Damaged Packages

While we take every precaution to ensure your order arrives in perfect condition, sometimes issues can arise during transit. If your package is lost or damaged, here’s what you can do:

• Lost Packages: If your package is lost during transit, please contact us within 7 business days of receiving your tracking information. We will initiate an investigation with the carrier and help resolve the issue. If the package is deemed lost, we will provide a replacement or issue a refund.

• Damaged Packages: If your package arrives damaged, please take photos of the damaged item and packaging, and contact our customer support team immediately. We will assist you in processing a claim with the carrier and arrange for a replacement or refund.

7. Address Accuracy

It is important that you provide the correct and complete shipping address when placing your order. Reflox.com is not responsible for delays or lost packages due to incorrect or incomplete addresses. If you notice any errors after placing your order, please contact us as soon as possible to correct the information before your package ships.

8. Signature Requirements

For high-value orders, we may require a signature upon delivery. This ensures the package is safely delivered to the correct person. If you are unavailable to sign for the delivery, the carrier will leave a notice with instructions on how to arrange for redelivery or pickup from a local facility.

9. Delivery Issues

Occasionally, delivery issues can occur, such as delays, misdeliveries, or damage caused by external factors. If you experience any issues with your delivery, please allow up to 5 business days for the package to be delivered before reaching out to our customer service team. We are here to help resolve any issues and work with the carrier to ensure your package is delivered as quickly as possible.

10. Customer Support

If you have any questions or concerns regarding shipping, tracking, or delivery, our customer service team is here to assist you. You can contact us by:

• Email: support@reflox.com

• Phone: 1-800-123-4567

• Hours of Operation: Monday to Friday, 9:00 AM to 6:00 PM (EST)

Our team will respond promptly and assist you with any shipping-related inquiries.

11. Shipping Restrictions

Please be aware of the following restrictions:

• We do not offer shipping to P.O. Boxes or APO/FPO/DPO addresses.

• Certain products may have shipping restrictions due to size, weight, or regulations in your area. If an item in your order has shipping restrictions, we will notify you as soon as possible.

Conclusion

At Reflox.com, we aim to make your shopping experience seamless and enjoyable by offering reliable shipping options, timely delivery, and excellent customer support. We are committed to delivering your orders with care and ensuring that you are completely satisfied with your purchase.

Thank you for choosing Reflox.com. We look forward to serving you again soon!